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Your questions are answered here. Everything you want to know about how this website works for YOU.
Frequently Asked Questions
All prices on this website are quoted in Australian dollars (AUD).
Items for sale in the online shop at www.philipparobert.com include acrylic and oil paintings, art books, greeting cards and calendars.
The PAINTINGS are created with acrylic and oil paints. Dimensions range from 10cm square panels to stretched canvases with a maximum dimension of up to 120cm. A gloss medium protects the surface and makes it possible to clean lightly with a soft damp cloth. The paintings are not behind glass. They are all supplied ready to hang.
The larger paintings generally have a dimension of more than 30cm. These are on canvas, stretched on wooden support frames and are un-framed. They all have the canvas sides painted in a neutral colour and are supplied ready to hang. Currently, one of the large paintings is framed: North Sea 1. It is framed in a soft gold, flat profile wooden frame as shown below. This painting is 60x120cm.
Small paintings, with the largest dimension of 30cm are mostly on linen or canvas-covered panels and are framed. The frame can be your choice of two styles and three colours (see below for framing options).
1. SIMPLE WHITE BOX FRAME
Because it is slim in profile, this style suits works with well dimensions of 30cm or less. The painting below is 25x20cm. The frame increases the outside dimensions by about 1cm all round. This is “Village church, Alsace”. This frame is currently in limited supply.
2. GREY STAINED BOX FRAME
The profile of this frame is identical to the white box frame above.
When you place your order through the online shop, every effort is made to send your purchased item or items within 7 days. From that time, depending upon your location, you should receive your parcel between one and two weeks later. If there is any problem with achieving this schedule (illness, strikes or unavoidable delays) you will be advised as soon as possible.
You are covered by a 100% guarantee. In this transaction your satisfaction is crucial. If you are not happy with the painting, you can exchange it for another one for the same purchase price or otherwise have your purchase price completely refunded upon return of the painting. The cost of returning the painting by courier or mail postage in the same manner as it was sent to you, is payable by you the customer.
If your package is within the size range it will be sent by mail (including surface and air routes). Large packages will be sent by courier and generally arrive in Australian locations within 10 days.
Shipping of small paintings (with dimensions of 30cm or less) within Australia is $15 including package and handling. Larger paintings will attract shipping charges according to size. As an example a painting 100cm square cost approximately $60 by Qantas freight from Adelaide to Brisbane airport early in 2018. That required pickup from the airport. Home delivery by courier would be more expensive. Art products are shipped free within Australia when the minimum order is $75.00. Otherwise they will be charged according to the number of items purchased. You could expect to pay between $5 and $15 for postage of these items until you reach the $75 threshold for free shipping.
At philipparobert.com I strive for happy customers. If your goods are damaged in transit I will endeavour to replace them at no cost to you. Upon receipt of damaged art products ie books, cards or other printed matter, the customer must email firstname.lastname@example.org with a photograph of the damage (showing packaging and the affected items) and make arrangements to return the package. When the package has been received back from the customer, a refund for the postage will be issued and replacement goods will be resent to the customer. If the goods are not replaceable a total refund will be issued to the customer i.e. for the purchase price of the item(s) as well as the return postage which was paid by you, the customer.
If a painting is damaged in transit, you need to email email@example.com immediately with a photograph of the damage (packaging and the item) and make arrangements to return the painting. Upon receipt of the painting, the seller will issue a refund for the purchase price of the painting plus the return postage.
No taxes and duties apply to purchases made and shipped within Australia.