Frequently Asked Questions

Your questions are answered here.  Everything you want to know about how this website works for YOU.

frequently asked questions-Philippa Robert-Adelaide South Australia

Frequently Asked Questions

All prices on this website are quoted in Australian dollars (AUD). The exchange rates vary daily. You are urged to consult expert sources for the latest exchange rate for your currency.

Items for sale in the online shop at www.philipparobert.com include acrylic and oil paintings, art books, greeting cards and calendars.

The PAINTINGS are created with acrylic and oil paints. Dimensions range from 15cm square panels to stretched canvases with a maximum dimension of up to 120cm. A gloss medium protects the surface and makes it possible to clean lightly with a soft damp cloth. The paintings are not behind glass. They are all supplied ready to hang.

The larger paintings generally have a dimension of more than 30cm. These are on canvas, stretched on wooden support frames and are un-framed. They all have the canvas sides painted in a neutral colour and are supplied ready to hang. Currently, one of the large paintings is framed: North Sea 1. It is framed in a soft gold, flat profile wooden frame as shown below. This painting is 60x120cm.

2015-seascapes-PhilippaRobert-AdelaideSouthAustralia-NorthSea1-insitu (80

Small paintings, with the largest dimension of 30cm are mostly on linen or canvas-covered panels and are framed. The frame can be your choice of two styles and three colours (see below for framing options).

1. SIMPLE WHITE BOX FRAME
Because it is slim in profile, this style suits works with well dimensions of 30cm or less. The painting below is 25x20cm. The frame increases the outside dimensions by about 1cm all round. This is “Village church, Alsace”. This frame is currently in limited supply.

2015-landscape-village-Alsace-PhilippaRobert-AdelaideSouthAustralai-the-church-natzviller

2. FLAT PROFILE WOODEN FRAME
This frame is available in Black, White or Blonde-wood. It is 3cm in its front profile and increases the overall size of the painting by 2.5cm on each side.

PlayingTheShallows BLACK

PlayingInTheShallows WHITE

PlayingInTheShallows BLONDE
“Playing in the shallows” (15x20cm); acrylic on linen panel

All transactions for items on this site are conducted using PayPal. No credit card or bank transfer processes are currently available to purchasers on this site. PayPal has its own encryption for payments and arrangements for security.

Payment by instalments is available if needed for items priced at $500 or more. Click here for more information. Prices may vary for short-term discount periods and will be changed without notice.

When you place your order through the online shop, every effort is made to send your purchased item or items within 7 days. From that time, depending upon your location, you should receive your parcel between one and four weeks later. If there is any problem with achieving this schedule (illness, strikes or unavoidable delays) you will be advised as soon as possible.

You are covered by a 100% guarantee. In this transaction your satisfaction is crucial. If you are not happy with the painting, you can exchange it for another one for the same purchase price or otherwise have your purchase price completely refunded upon return of the painting. The cost of returning the painting by courier or mail postage in the same manner as it was sent to you, is payable by you the customer. 

If your package is within the size range it will be sent by mail (including surface and air routes). Large packages will be sent by courier and generally arrive overseas and in Australian locations within 10 days. Shipping overseas (US, UK or Canada) attracts a surcharge of $50 for small paintings <31cm in all dimensions and $80 for large paintings >30cm in any dimension. 

Shipping of large and small paintings within Australia is free. Small paintings will be shipped to the UK, USA and Canada for a surcharge of $50. Large paintings to these three countries will attract a surcharge of $80. These surcharges assist with the costs of overseas shipping from this great distance.

Art products are shipped free within Australia and overseas when the minimum spend is $75.00. Otherwise they will be charged according to the number of items purchased. You could expect to pay between $5 and $15 for postage of these items until you reach the $75 threshold for free shipping.

At philipparobert.com we strive for happy customers. If your goods are damaged in transit we will endeavour to replace them at no cost to you. Upon receipt of damaged art products ie books, cards or other printed matter, the customer must email art@philipparobert.com with a photograph of the damage (showing packaging and the affected items) and make arrangements to return the package. When the package has been received back from the customer, a refund for the postage will be issued and replacement goods will be resent to the customer. If the goods are not replaceable a total refund will be issued to the customer i.e. for the purchase price of the item(s) as well as the return postage which was paid by you, the customer.
If a painting is damaged in transit, you need to email art@philipparobert.com immediately with a photograph of the damage (packaging and the item) and make arrangements to return the painting. Upon receipt of the painting, the seller will issue a refund for the purchase price of the painting plus the return postage. 

Taxes and duties vary according to the country in which you live (USA, UK or Canada). If these charges apply, they will be payable by you on receipt of the goods.

At philipparobert.com every effort is made to provide a secure website. Your personal data is not stored on this site. Email address and first names are collected for subscription to the newsletter and these are stored offsite by ConvertKit. De-identified information is used to analyse responses to particular promotional campaigns created for the site.

Your personal information will not be sold or shared for sales or other promotional purposes. Cookies are used by philipparobert.com to assist in understanding customer responses to special pages or offers. This site is secured by WordFence Premium, which is continually evolving to maintain its currency.

For further information see our Privacy Policy.

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